Tag Archives: email

That "SEND" button causes mischief and unintended response

5 Oct

Ever hit the “send” button on your email too quickly and then wished you could pull it back?  And if you try Outlook’s “Recall Message…” all it really does is highlight to the recipient that you made a mistake.

Here’s a perfect example of not proofing before you email.  And this was a cold call email blast to me from someone I don’t know.  Think I’ll be responding to this email with anything but “unsubscribe?”

ContactFirstName

Even the Post Office wants to use email

12 Nov

I received a telemarketing call today.  When will telemarketers ever learn?  I first get the silence as their auto-dialing software realizes I picked up the line so it transfers me to a call center rep.  Then he mispronounces my last name and company name.  That’s 3 strikes right there.  But I’m usually interested in the pitches of others, especially cold callers, so I told him to continue.  He was pitching mailing machines.  I told him we do everything electronically and weren’t interested.  So he looked at his script and asked, “Can I send you an email about our services?”  To his credit, he laughed with me after realizing how absurd his question was.  If they don’t use their own service how can they expect their customers to?

We are not moving forward with your company

19 Jun

The blog postings about “Morale Killer or Career Limiting Move” have been some of the favorite postings in our blog based on the number of comments. The email below was sent in by one of the Inquisix readers who wanted to share a “thanks-for-nothing” moment by their boss. The subject line of the email (and the title of this post) must have been a kick in the gut to the sales rep receiving this email. Names have been deleted to protect both the innocent and the guilty. And like the first posting of the “Morale Killer or Career Limiting Move” some key information that I wondered about is missing. I’ll share that information as I get it.

But until then, what are your thoughts?

* Surprised the prospect was nice enough to actually follow-up and say, “No thanks”?
* As the sales rep, how would you use this email internally?
* Any ideas on how to get back to this prospect and get another chance?

From: Divisional Manager at Potential Prospect [and decision maker]
To: Sales Rep
Cc: Prospect’s peer
Subject: We are not moving forward with your company

Hi [Sales Rep]. I hope that this email finds you well. I wanted to get back to you and let you know that we will not be going forward with your company. While I truly enjoyed talking with you, I wasn’t overly impressed with the sales approach of [your sales manager]. When a company is selling a service I would expect that the sales approach would be directed to the individual in charge of managing that service. The majority of the conversation was directed to [prospect’s peer] who is not the decision maker. I have to say that a couple of times I thought I would get up and leave, however, I chose to stay because I did not want to appear unprofessional. I feel compelled to make a personal recommendation to your sales manager] to make sure that sales conversations be directed to the individual responsible for making the decision as to whether or not to purchase the product.

Have a nice summer – take care,
[Divisional Manager]

Morale Killer or Career Limiting Move?

17 May

I was sent the two emails below. After reading the first one, I thought, “Wow, what a morale killer for the sales manager to send out that email.”

_________________________________________________________________________________

From: VP WW Sales

To: Global Sales

Cc: Exec Staff

Subject: Q3 Sales Meeting July 11th and 12th – Mark your calendars
______________________________________________________________________________________________

Please mark your calendars for our Q3 sales meeting. We will hold it on:

Friday July 11th and

Sat July 12th

You can make arrangements to be here on Thursday, July 10th and fly back on Sunday, July 13th. Please make your reservations at your earliest convenience so that we can get low cost fares.

Details to follow. Stay tuned.

_________________________________________________________________________________

Then I read the second one and thought, “Wow, what a Career Limiting Move by that sales rep.”

_________________________________________________________________________________

From: Field Sales Rep

To: VP WW Sales

Cc: Global Sales, Exec Staff

Subject: Re: Q3 Sales Meeting July 11th and 12th – Mark your calendars
______________________________________________________________________________________________

This is not acceptable. The Sales team spends a great deal of time away from family already. To have this meeting scheduled over a summer weekend is insensitive at best.

Please pick alternate dates.

_________________________________________________________________________________

Why do I think the first email is a morale killer? After all, many companies I know in the IT space routinely have dinner meetings and weekend conference calls. Their attitude is, “Hey, we’re great executives, always thinking of the reps. We reserve selling time for them during the workday thus we do all the administrivia stuff after hours or on weekends.”

The second email is a shocker. Yes, tone is often hard to read in an email but I think the tone of this email is pretty clear. The rep doesn’t think much of the idea or the manager and clearly doesn’t care who in upper management knows it. Reply-all is a dangerous thing especially when you reply to an email in anger. Which reminds me of rule #1 of email – never ever write something about someone that you would not tell them to their face.

What do you think?

Who’s to blame here? VP, rep or both?

Is the Sales VP’s email a morale killer? How could they have written it better?

Does the rep need to find a new job quick?

Who needs to attend sensitivity training?