Tag Archives: reply-all

Morale Killer or Career Limiting Move?

17 May

I was sent the two emails below. After reading the first one, I thought, “Wow, what a morale killer for the sales manager to send out that email.”

_________________________________________________________________________________

From: VP WW Sales

To: Global Sales

Cc: Exec Staff

Subject: Q3 Sales Meeting July 11th and 12th – Mark your calendars
______________________________________________________________________________________________

Please mark your calendars for our Q3 sales meeting. We will hold it on:

Friday July 11th and

Sat July 12th

You can make arrangements to be here on Thursday, July 10th and fly back on Sunday, July 13th. Please make your reservations at your earliest convenience so that we can get low cost fares.

Details to follow. Stay tuned.

_________________________________________________________________________________

Then I read the second one and thought, “Wow, what a Career Limiting Move by that sales rep.”

_________________________________________________________________________________

From: Field Sales Rep

To: VP WW Sales

Cc: Global Sales, Exec Staff

Subject: Re: Q3 Sales Meeting July 11th and 12th – Mark your calendars
______________________________________________________________________________________________

This is not acceptable. The Sales team spends a great deal of time away from family already. To have this meeting scheduled over a summer weekend is insensitive at best.

Please pick alternate dates.

_________________________________________________________________________________

Why do I think the first email is a morale killer? After all, many companies I know in the IT space routinely have dinner meetings and weekend conference calls. Their attitude is, “Hey, we’re great executives, always thinking of the reps. We reserve selling time for them during the workday thus we do all the administrivia stuff after hours or on weekends.”

The second email is a shocker. Yes, tone is often hard to read in an email but I think the tone of this email is pretty clear. The rep doesn’t think much of the idea or the manager and clearly doesn’t care who in upper management knows it. Reply-all is a dangerous thing especially when you reply to an email in anger. Which reminds me of rule #1 of email – never ever write something about someone that you would not tell them to their face.

What do you think?

Who’s to blame here? VP, rep or both?

Is the Sales VP’s email a morale killer? How could they have written it better?

Does the rep need to find a new job quick?

Who needs to attend sensitivity training?