We are not moving forward with your company

19 Jun

The blog postings about “Morale Killer or Career Limiting Move” have been some of the favorite postings in our blog based on the number of comments. The email below was sent in by one of the Inquisix readers who wanted to share a “thanks-for-nothing” moment by their boss. The subject line of the email (and the title of this post) must have been a kick in the gut to the sales rep receiving this email. Names have been deleted to protect both the innocent and the guilty. And like the first posting of the “Morale Killer or Career Limiting Move” some key information that I wondered about is missing. I’ll share that information as I get it.

But until then, what are your thoughts?

* Surprised the prospect was nice enough to actually follow-up and say, “No thanks”?
* As the sales rep, how would you use this email internally?
* Any ideas on how to get back to this prospect and get another chance?

From: Divisional Manager at Potential Prospect [and decision maker]
To: Sales Rep
Cc: Prospect’s peer
Subject: We are not moving forward with your company

Hi [Sales Rep]. I hope that this email finds you well. I wanted to get back to you and let you know that we will not be going forward with your company. While I truly enjoyed talking with you, I wasn’t overly impressed with the sales approach of [your sales manager]. When a company is selling a service I would expect that the sales approach would be directed to the individual in charge of managing that service. The majority of the conversation was directed to [prospect’s peer] who is not the decision maker. I have to say that a couple of times I thought I would get up and leave, however, I chose to stay because I did not want to appear unprofessional. I feel compelled to make a personal recommendation to your sales manager] to make sure that sales conversations be directed to the individual responsible for making the decision as to whether or not to purchase the product.

Have a nice summer – take care,
[Divisional Manager]

2 Responses to “We are not moving forward with your company”

  1. The RainMaker Maker June 22, 2008 at 6:05 am #

    Michael, I can’t NOT comment here and I’m surprised that you don’t already have a slew of comments. It appears that this sales manager is all about, “Let us come in and tell our story.” instead of “Tell us the issues that you have and let’s see if we can help.” I apologize for letting three days pass before I read this, but I’m here now suggesting that you should use the email to introduce this sales manager’s CEO to me.

  2. Michael Kreppein June 22, 2008 at 5:37 pm #

    Hi RainMaker Maker,

    Is an introduction to the CEO what you suggest we tell the salesrep, per the second question above? Couldn’t that be a career limiting move as bad as the reply-all email of the sales rep from the earlier posting? I’m sure the rep who sent me this email had their reasons. Was it to just vent frustrations? Do they hope their manager reads this blog? Or better yet, their CEO is reading the blog? I don’t know. As I don’t the CEO, I can’t make the introductions directly but I know the rep who sent me this email is reading the blog and I’d be happy to make the introductions between the 2 of you if that’s what the rep wishes!

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