Tag Archives: give

Creating a Referral Machine

7 Jan

John Jantsch has a great blog post about creating a systematic process for creating referrals that everyone in the company should be using.

You can find the link here.  I don’t see anything dramatically unique in his steps but they’re all important and it’s surprising how many people forget some of the steps.  Of course his big reminder is to “make giving referrals a business strategy…best way to get is to give.”

He closes with “…everybody’s in marketing…” to which I’d reply, “…everybody’s in sales!”

Happy Referring!


Inquisix, the Online Private Club for Referrals

9 Sep

I was asked recently about the color scheme for Inquisix.  All the other web 2.0 sites have white backgrounds with blue and green borders and text.  But Inquisix is brown and orange.  Are we trying to relive the ’70s?

Inquisix is exclusive, it’s member-invite-only, it’s a place to keep your contacts secure but still give and get referrals.  It’s a place to do business, much like the private club your father was a member of.  Leather chairs, wood paneled walls, fireplace in the corner and pictures of famous dead guys all around.  Members quietly conversing over lunch and a martini.  Our website colors are meant to invoke that environment.

Inquisix provides a secure environment for members to give and get referrals with reputable peers.  Inquisix members give referrals to increase their reputation with their customers.  Not sell referrals.  Not to do the member asking a favor.  Rather, members give referrals because they know their reputation as a trusted advisor increases every time they help their customer.  Members get referrals to increase their business because their reputation in the system says that they’re worthy.  Inquisix reputation is earned from your referral rating.  The more and better referrals you give, the better your reputation.  The better your  reputation, the more likely another member will want to give you a referral to their customer.  It’s why you are invited to belong to the club.

At Inquisix you can

  • Ask for a referral from another member
  • Give a referral when someone asks you
  • Get a referral from a member who wants to introduce their contact to you
  • Pro-actively give a referral

At Inquisix, we promise you

  • No one can see your contacts or your relationship to those contacts without your explicit permission
  • Giving one of your contacts as a referral does not let that member see the rest of your contacts
  • Reputation is earned by real feedback from referrals

Do you know what we do now?  Think you should join us?  Ask a member for an invite!

Karma Keys to a Referral-Based Business

13 Aug

With 15+ years of sales experience, often working for small companies with no brand recognition or large marketing budgets, I’ve learned that a repeatable process for selling is a must. At the beginning of the sales cycle, giving and getting referrals is key to my business. Cold calling is a necessary evil in sales but it’s less and less effective every day with caller-id and spam filters.

Many sales reps want to GET referrals or will only GIVE a referral if they get one in return. But the most successful referral-based sales reps, business owners and rainmakers know that giving referrals without expectation of one in return is the best course of action in the long term.

My Karma Keys to a Referral-based Business are –

* It’s better to give then receive

Yes, this seems counterintuitive for a sales person but try to give referrals without the expectation you’ll get one in return. That doesn’t preclude you from remembering who behaves the same way you do and networking with them more than others.

* Give referrals to enhance your reputation

Don’t give referrals just as a favor to the person asking for one. Instead, give a referral to enhance your reputation and trust with your colleague that you are making the referral TO. (Often known as the Giver’s Gain theory)

* Get referrals from Customers, Vendors & Sales Colleagues

Don’t limit asking for referrals from customers as your vendors and sales colleagues often have great connections they’d be happy to introduce you to.

* Reputation Matters

No surprise but the better your reputation, the more likely you are to get referrals and be asked for referrals. If you say you can give a referral, make sure that you follow through with that warm introduction. If you get a referral, treat your colleague’s contact with the utmost respect.